Frequently Asked Questions

Shipping & Receiving Orders

Where’s my order / How long will it take to ship my order?

You will likely receive your order within 7 business days from when you place it (for orders placed between 8AM - 5PM EST). We’re currently processing orders for shipping in 3-4 business days, and then shipping will take an additional 1-3 business days depending on where you live.

You will receive a shipping confirmation e-mail with tracking information once your order has shipped. If you haven’t received your order within 10 days of placing it, please contact us by e-mail. We appreciate your patience and understanding.

I received my order but something is broken or missing – what do I do?

Email us right away (within 3 days of receiving your order) and include your order number. Photos are helpful. We’ll get a replacement or the missing item shipped out promptly.

Can I change my shipping address once the order is placed?

Yes, as long as the order has not already been shipped out .

Please CALL US with this information as soon as possible for the best chance of being able to redirect your package.If the order has already been picked up by the carrier, unfortunately there is not much we can do to redirect it.

You can try calling the carrier’s local annex to have it held or redirected, or you can try to make arrangements to have it refused/sent back to us from the address where the package is headed.

We are happy to reship the order once it makes its way back to us, but will pass on the shipping charges to you.

Do you ship internationally?

Yes! You can currently choose to ship to the US or Canada when you check out online.

For shipments to countries outside the US or Canada, please email us and we will send a shipping quote, billed at cost.

Do you accept returns or exchanges?

All sales of consumable items are final. If your order is damaged or incorrect, please let us know asap by emailing          

For select unused, unopened items, returns or exchanges may be possible. Customers are responsible for all shipping costs for returns or exchanges.

We are here to help!

If you have a question that’s not answered here, email it to us at You can expect a response within 24 hours.